Privacy Policy

Effective Date: 10/29/2024

VDM Fiduciary Management (referred to as “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://vdmlegacy.co.za), use our services, or engage with us in any other way. Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access the site.

Information We Collect

We may collect information about you in various ways, including:

Personal Data: This includes personally identifiable information, such as your name, shipping address, email address, and telephone number, which you voluntarily provide when you register with the site or participate in activities such as online chat or message boards.

Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and pages viewed directly before and after accessing the site.

Financial Data: Information related to your payment method (e.g., valid credit card number, card brand, expiration date) collected when you make purchases or request information about our services.

Data from Social Networks: If you connect your account to social networks, such as Facebook, Google+, Twitter, Instagram, or LinkedIn, we may collect information from those platforms, including your name, username, location, gender, birth date, email, profile picture, and public data for contacts.

Use of Your Information

Accurate information allows us to provide you with a smooth, efficient, and customized experience. We may use information collected about you via the site to:

Create and manage your account.
Process transactions and provide related information, including purchase confirmations and invoices.
Respond to customer service requests and support needs.
Send confirmation emails when you register for services.
Communicate regarding your account or orders.
Fulfill and manage purchases, orders, payments, and other transactions.
Send newsletters.
Create a personal profile for more personalized future site visits.
Increase the site’s efficiency and functionality.
Monitor and analyze site usage and trends to improve your experience.
Disclosure of Your Information

We may share information we collect in certain situations, including:

By Law or to Protect Rights: We may share your information if necessary to respond to legal processes, investigate policy violations, or protect the rights, property, or safety of others, as required by law.

Third-Party Service Providers: We may share information with third parties who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

Marketing Communications: With your consent or with an option to withdraw it, we may share your information for marketing purposes, as allowed by law.

Affiliates: We may share information with our affiliates, requiring them to honor this Privacy Policy. Affiliates include our parent company, subsidiaries, joint ventures, and other companies under our control.

Business Transfers: In the event of a merger, sale, financing, or acquisition of our business, we may share or transfer your information to the involved parties.

Third-Party Advertisers: We may use third-party advertisers who may use cookies or tracking technologies to serve ads based on your visits to the site.

Other Third Parties: We may share information with advertisers and investors for general business analysis.

Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other technologies to customize the site and improve your experience. Your personal information is not collected through tracking technologies. Most browsers accept cookies by default; you can remove or reject cookies, but this may affect site functionality.

Third-Party Websites

Our site may link to third-party websites and applications. Once you leave our site, our Privacy Policy does not apply. We recommend reviewing the policies of any third-party site you visit.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. However, no internet or electronic storage method is 100% secure, and we cannot guarantee its absolute security.

Policy for Children

We do not knowingly collect information from or market to children under 13. If we learn we have collected information from a child under 13 without parental consent, we will promptly delete it. If you are aware of any such data, please contact us.

Options Regarding Your Information

You may review, change, or terminate your account by:

Logging into your account settings and updating your information, if applicable.
Contacting us through the provided contact information.
Upon account termination, we will deactivate or delete your account from our active databases. However, some information may be retained to prevent fraud, troubleshoot issues, assist investigations, enforce our Terms of Use, and comply with legal requirements.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us:

VDM Fiduciary Management
Email: info@vdmlegacy.co.za
Phone: +27 72 650 7733

VDM Fiduciary Management POPI Compliance Document

Effective Date: 10/29/2024

Introduction

VDM Fiduciary Management is dedicated to upholding the privacy and protection of personal information for our clients, employees, and stakeholders. We understand the critical importance of safeguarding personal information and are committed to compliance with the Protection of Personal Information Act (POPIA). This document outlines our practices regarding the collection, processing, storage, and protection of personal information, ensuring that the rights of data subjects are respected at all times.

Purpose

The purpose of this POPI Compliance Document is to inform clients and stakeholders about our policies and procedures for complying with POPIA. This document details how we collect, use, and safeguard personal information while reinforcing our commitment to transparency and accountability in our data practices.

Scope

This compliance document applies to all personal information processed by VDM Fiduciary Management, including information collected through our website, services, and any interactions with clients and stakeholders. It covers both digital and physical records and encompasses all employees, contractors, and third-party service providers engaged by VDM Fiduciary Management.

Compliance Measures

Accountability

VDM Fiduciary Management has appointed an Information Officer responsible for ensuring compliance with POPIA. The Information Officer oversees the protection of personal information and serves as a point of contact for any inquiries regarding our data protection practices.

Processing Limitation

We are committed to collecting and processing only the personal information that is necessary for specific, legitimate purposes related to our services. We ensure that our processing activities are lawful, fair, and do not infringe on the rights of data subjects.

Purpose Specification

Personal information collected by VDM Fiduciary Management is used solely for defined purposes, including but not limited to:

Providing services to clients
Facilitating customer support and communication
Conducting market research to enhance service delivery
Compliance with legal and regulatory obligations
We do not process personal information for purposes that are unrelated or that have not been explicitly communicated to data subjects.

Information Quality

We take reasonable steps to ensure that the personal information we process is accurate, complete, and up to date. Data subjects have the right to provide updates to their personal information, and we encourage them to do so as necessary.

Security Safeguards

VDM Fiduciary Management implements appropriate technical and organizational measures to protect personal information from unauthorized access, loss, damage, or destruction. Our security measures include, but are not limited to:

Data encryption during transmission and storage
Access controls to restrict unauthorized access to personal information
Regular security assessments and audits to identify vulnerabilities
Secure storage solutions for both electronic and physical records
Data Subject Rights

Data subjects have the following rights concerning their personal information:

The right to access their personal information
The right to request corrections or updates to their personal information
The right to withdraw consent for processing at any time
VDM Fiduciary Management respects these rights and has established procedures to address requests from data subjects promptly.

Breach Notification

In the event of a data breach that compromises personal information, VDM Fiduciary Management will promptly notify affected data subjects and the Information Regulator, as required by POPIA. We have established a breach response plan to ensure timely and effective communication in such situations.

Training and Awareness

We prioritize the education of our employees on data protection principles and the importance of compliance with POPIA. Regular training sessions are conducted to ensure that all personnel understand their responsibilities in handling personal information, promoting a culture of privacy awareness within the organization. Additionally, SilverStream Digital conducts awareness campaigns, such as phishing simulations and vulnerability assessments, to enhance our employees’ understanding of cybersecurity risks. Our team includes cybersecurity specialists who provide expert guidance and support in safeguarding personal information.

Review and Updates

VDM Fiduciary Management will regularly review this compliance document to ensure ongoing adherence to POPIA and to reflect any changes in our practices or applicable laws. Updates will be communicated to relevant stakeholders as necessary.

Contact Information

For any questions or concerns regarding our POPI compliance, please contact:

VDM Fiduciary Management
Email: info@vdmlegacy.co.za
Phone: +27 72 650 7733

VDM Fiduciary Management PAIA Manual

Effective Date: 10/29/2024

Introduction

VDM Fiduciary Management is committed to transparency and accountability in its operations. This manual outlines our compliance with the Promotion of Access to Information Act (PAIA) and provides information on how individuals can access records held by us. We recognize that access to information is crucial for fostering a culture of openness and ensuring that the rights of individuals are respected.

Purpose

The purpose of this PAIA Manual is to inform clients, stakeholders, and the general public about their rights under the Promotion of Access to Information Act and to provide guidance on how to request information held by VDM Fiduciary Management.

Scope

This manual applies to all records held by VDM Fiduciary Management in any format, including electronic and hard copies, that are relevant to the operations and services we provide.

Contact Information

For any queries related to this manual or to submit a request for information, please contact:

VDM Fiduciary Management
Email: info@vdmlegacy.co.za
Phone: +27 72 650 7733

Structure of the Manual

Access to Information

Under PAIA, any person has the right to request access to records held by VDM Fiduciary Management, subject to certain limitations. This includes:

Personal Information: Individuals may request information about themselves.
Corporate Information: Requests can be made for information regarding the operations of VDM Fiduciary Management.

Types of Records Held

VDM Fiduciary Management holds various categories of records, including but not limited to:

Corporate Records: Company registration documents, policies, and procedural manuals.
Financial Records: Invoices, financial statements, and transaction records.
Client Information: Records related to services provided to clients, including agreements and correspondence.
Human Resources Records: Employee records, policies, and procedures.
Marketing and Communication Records: Advertising materials, promotional content, and communication with stakeholders.
Requesting Access to Information

To request access to information, individuals must submit a request in writing. The request should include the following information:

Your full name and contact details.
A description of the records you are requesting.
Any additional information that may assist us in identifying the records you seek.
Requests can be submitted via email or post to the contact information provided above.

Processing Requests

Upon receiving a request, VDM Fiduciary Management will:

Acknowledge receipt of the request within 14 days.
Process the request as per the provisions of PAIA.
Inform the requester whether the information is available and provide an estimated time frame for access.
Fees for Access

VDM Fiduciary Management may charge fees for processing requests under PAIA. The fees are determined according to the regulations set forth by the Act and may include:

A fee for the request itself, which will be communicated to the requester upon receipt of their request.
Additional fees for the preparation of the information requested, including photocopying and postage.
Exemptions

Certain records may be exempt from disclosure under PAIA, including:

Information that is privileged or confidential.
Records that could compromise the privacy of third parties.
Information relating to law enforcement and security matters.
Commercially sensitive information.
Review and Appeals

If a request for information is denied, the requester will be informed of the reasons for the denial. The requester has the right to:

Appeal the decision within 30 days to the Information Officer of VDM Fiduciary Management.
Seek further recourse through the Information Regulator if the appeal is unsuccessful.
Training and Awareness

VDM Fiduciary Management is dedicated to ensuring that all employees understand the provisions of PAIA and their obligations regarding access to information. Regular training sessions will be conducted to promote awareness of the Act and to ensure compliance in handling requests.

Policy Review

This PAIA Manual will be reviewed and updated regularly to ensure compliance with the Act and to reflect any changes in our operations or practices.

Conclusion

VDM Fiduciary Management is committed to facilitating access to information in accordance with PAIA. We believe in the importance of transparency and are dedicated to upholding the rights of individuals to access information held by us. For any questions or requests, please do not hesitate to contact us using the information provided.

VDM Fiduciary Management Disclaimer

Effective Date: 10/29/2024

Introduction

The information provided by VDM Fiduciary Management on our website and through other communications is intended for general informational purposes only. While we strive to ensure the information is accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics on our website or in any other communication.

No Professional Advice

The content provided by VDM Fiduciary Management does not constitute professional advice. Any reliance placed on such information is strictly at your own risk. We recommend seeking professional or specialized advice before making any decisions based on the information provided by VDM Fiduciary Management.

Limitation of Liability

In no event shall VDM Fiduciary Management, its employees, agents, or representatives be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage arising from loss of data or profits in connection with the use of our website or any information provided by us.

External Links

Our website may contain links to external sites that are not operated by us. These links are provided for your convenience and do not signify our endorsement of the content or availability of those sites. We have no control over the nature, content, and availability of those sites and are not responsible for their accuracy or reliability. We recommend reviewing the terms and conditions and privacy policies of any third-party websites you visit.

Changes to the Disclaimer

VDM Fiduciary Management reserves the right to modify or replace this disclaimer at any time without prior notice. It is your responsibility to review this disclaimer periodically for changes. Your continued use of our website or services after any modifications constitutes acknowledgment and acceptance of the modified disclaimer.

Governing Law

This disclaimer shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising in connection with this disclaimer shall be subject to the exclusive jurisdiction of the courts of South Africa.

Contact Information

For any questions regarding this disclaimer or any of our practices, please contact us at:

VDM Fiduciary Management
Email: info@vdmlegacy.co.za
Phone: +27 72 650 7733